Ford SYNC with MyFord Touch Radio Won’t Turn Off in a 2014 Ford Fiesta SE

On Thursday, 21 June 2018, the radio in my 2014 Ford Fiesta SE would not turn off. (For identification purposes, my car has a Ford SYNC with MyFord Touch radio.) I also couldn’t turn down the volume using the volume knob on the dash or the volume buttons on the left side of the steering wheel. I knew removing the negative battery cable would reset the radio and solve the problem, but so would removing the radio’s fuse, which would be easier.

I chose the latter.

The owner’s manual indicates that there are two fuse boxes: One underneath the hood on the driver side, and one behind the glove box on the passenger side. The radio-based fuses are in the fuse box located behind the glove box.

2014 Ford Fiesta SE Fuse Box Behind Glove Box
2014 Ford Fiesta SE Fuse Box Behind Glove Box

Fuse 10 (15A), marked F10, is the fuse for an “Audio unit, SYNC” radio, while fuse 24 (7.5A), marked F24, is the fuse for an “Audio unit.” Because I have a SYNC-based radio, F24 is rightfully missing; F10 appears in the top right group of fuses. (See below.)

2014 Ford Fiesta SE Fuse Box Behind Glove Box, with Fuse F10 Highlighted
2014 Ford Fiesta SE Fuse Box Behind Glove Box, with Fuse F10 Highlighted

With the car off and the key extracted from the ignition switch, I removed F10, waited five seconds, then replaced the fuse.

It’s been five days since this occurred and the problem has not resurfaced.

Update (9 August 2018)

Radio is still working fine.

4 Replies to “Ford SYNC with MyFord Touch Radio Won’t Turn Off in a 2014 Ford Fiesta SE”

  1. I just had this problem with my 2014 Ford Fiesta SE, the service center wanted to rip out my dash to find the problem, quoted around $300 when I found this article and asked them to do this. It completely worked despite their doubts and saved me $300. Thank you so much for publishing this and saving me so much time and money.

  2. Thank you for this. Today , Aug 9th I experienced exactly what was written above with my Ford Fiesta, 2014. I followed your suggestions and the problems were fixed immediately. I had even contacted my Ford dealership and made them aware of how you suggested the fix. Thank you agsin

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